At Atlas tours, your satisfaction is our priority. If you have any complaints, follow these steps:

1. Report the Issue:

• Inform your guide, driver, or local contact immediately during your trip.
• For post-trip issues, email or call us directly.

2. Contact Us:

• Email: info@atlastours.net
• Phone/WhatsApp: +962 79 5535 879
• Business Hours: 9AM to 5PM / Saturday to Thursday

3. Provide Details:

Include your name, booking reference, issue details, and supporting evidence (e.g., photos).

4. Response Time:

• We’ll acknowledge your complaint within 48 hours.
• Resolution typically takes 7–14 business days.

5. Escalation:

• If unsatisfied, contact our management at info@atlastours.net

Your feedback is invaluable in helping us improve our services. Thank you!